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Frequently Asked Questions

What is Westlaw by credit card?
Westlaw by credit card is a document retrieval service from West. With either a credit card or a Westlaw subscription, you have instant access to an extensive array of materials on Westlaw, including state and federal case law, statutes, and appellate briefs. You can find a document by simply entering a citation, case title, or docket number.

This service also provides access to KeyCite, the citation research service from West. You can quickly determine whether a case, statute, administrative decision, or federal regulation is good law and retrieve citing references.

What is Westlaw?
Westlaw is West's premier online research service for the legal community. Westlaw enables legal professionals to retrieve cases, statutes, and other documents from West's vast library of legal and business materials. Westlaw is available by subscription only, whereas Westlaw by credit card is available to anyone with an Internet connection and either a credit card or a Westlaw subscription.

What is KeyCite?
KeyCite is West's citation research service and is available on Westlaw by credit card. It allows you to trace the history of a case, statute, administrative decision, or federal regulation and retrieve citing references, including cases, secondary sources, and administrative materials.

The KeyCite service includes graphics such as status flags, depth of treatment stars, and quotation marks that enable you to focus your research on the citing references that are important to you.

What types of documents can I retrieve using Westlaw by credit card?
Westlaw by credit card allows you to retrieve any of the following types of documents:

  • Case law (federal and state)
  • State statutes
  • State regulations
  • United States Code Annotated
  • Session laws (federal and state)
  • Code of Federal Regulations
  • Federal Register
  • Pending bills
  • Slip opinions and unreported decisions
  • Administrative decisions
  • Legal practice materials
  • Law reviews and bar journals
  • Treatises
  • International materials
  • Appellate briefs

Do I need to register before using Westlaw by credit card?
If you want to charge your usage to a credit card, you must register. (Even if you previously had charged usage in WestDoc or KeyCite.com to your credit card, you must still register for Westlaw by credit card.)

If you have a Westlaw subscription and want to have charges billed to your Westlaw account, you don't need to register—just sign on.

If you have a Westlaw subscription and you also register, you determine your billing method at sign-on.

How much does it cost to use Westlaw by credit card?
Pricing depends on whether you pay by credit card or have charges billed to your Westlaw account, if you have one.

If you pay by credit card:

The cost of retrieving documents or KeyCite results varies, depending on the type of document. You will always be asked to confirm charges before your credit card is billed, and this prompt lists the price.
If your Find request retrieves a list of documents, you are not charged until you click a link to display a document from that list.
Print charges are included in the cost of each retrieved document. In other words, while you are viewing a document you can print it at no extra charge.

If you have charges billed to your Westlaw account:

The cost for retrieving a document and retrieving a KeyCite result depends on your current Westlaw subscription agreement. Consult your plan to determine pricing. If you retrieve a document outside of your current Westlaw subscription, you will be billed according to the credit card rates.
You will always be asked to confirm charges for documents outside your Westlaw subscription before your account is billed.

How do I pay for this service?
You pay for transactions in this service by credit card or by having charges billed to your Westlaw account, if you have one.

If you want to pay by credit card:

You can pay for transactions with an American Express, MasterCard, or VISA credit card. The registration process includes supplying required credit card information. Billing for retrieved documents and KeyCite results will be applied monthly to this credit card.

If you are a Westlaw subscriber and want to have charges billed to your Westlaw account:

Simply sign on. (Register only if you also want to establish a credit card account.) Charges will be based on your current Westlaw subscription and will be added to your Westlaw bill. If you access a document that is not part of your Westlaw subscription, you will be billed according to the credit card rates.
Note: If you have a Westlaw subscription and you also establish a credit card account, you determine your billing method at sign-on.

How do I find a document using Westlaw by credit card?
To find a document by citation, at the Home page type the citation for the document you want to find in the Find this document by citation text box and click GO. If you need assistance determining the correct citation format, click Find a Document Using a Citation Template.

To find a case by title or docket number, click Find a Case by Title or Find a Case by Docket Number at the Home page.

To find a brief by title or docket number, click Find a Brief by Title or Find a Brief by Docket Number at the Home page.

How do I check a citation using Westlaw by credit card?
At the Home page, do one of the following: (1) type a citation in the Check this citation in KeyCite text box and click GO, or (2) click Check a Citation Using a KeyCite Template, type the citation information in the appropriate text boxes, and click GO.

What does a red or yellow flag, blue H, or green C at the top of a retrieved document indicate?
A red or yellow flag, blue H, or green C indicates that KeyCite information is available for the document. KeyCite is West's citation research service. It helps you determine whether your document is good law and find cases and other sources that cite it.

Click the KeyCite flag next to your retrieved document to access KeyCite information. For details, see KeyCite Status Flags.

What should I do if I forget my username or password?
If you cannot remember your username or password, click Forgot password at the Sign-On page. You will be prompted to provide your e-mail address and the answer to the security question you supplied at registration. West will then send you the information via e-mail.

Whom do I contact if I have a question or problem using Westlaw by credit card?
If you have a general or technical question, call West Customer Technical Support at 1-800-WESTLAW (1-800-937-8529) or e-mail west.support@thomson.com.

Whom do I contact if I have a question or problem regarding billing in Westlaw by credit card?
If you have a question concering billing, call West Customer Service at 1-800-328-4880 or e-mail west.customer.service@thomson.com.

Related Topics
About Westlaw by Credit Card

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